Item: Bloomreach Commerce Experience Cloud
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Bloomreach Commerce Experience Cloud for CRM communication. It's a flexible tool that supports the organization to be more automated and target our customers at the right time with the right message. Bloomreach Commerce Experience Cloud is great for segmentation and creating scenarios based on different use cases.

Pros and Cons

Segmentation
Marketing Automation
Scenarios
Support
Easy to use

Reporting
Example of new use cases for Fintech industry
video tutorials

Return on Investment

Saved time on executing campaigns
Increase lead generation
Reactivate customers

Support Rating

Bloomreach Commerce Experience Cloud support is great and they are always helping out if needed. They have great knowledge and you can tell that they are doing their best to support their customers with information.

Bloomreach AI & Analytics

Bloomreach Commerce Experience Cloud has helped us a lot and we save a lot of time by automating our marketing flow. This gives us more time to focus on personalization and optimize the customer journey for our customers.

Alternatives Considered

HubSpot CRM and Sugar Market

Bloomreach Commerce Experience Cloud is a great tool if you're in the B2C business and has a lot of different functionality to target a bigger database.

Key Insights

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Other Software Used

Microsoft Power BI, Asana

Likelihood to Recommend

It's perfect to use for marketing automation and targeting customers with personalized content at the right time. It's easy to use and it's easy to integrate with other systems.

Improvements that could be made in Bloomreach Commerce Experience Cloud is the reporting function. You don't always get the exact numbers in some cases and it can be hard to track some specific parts.

Bloomreach Commerce Experience Cloud enthusiast

Overall Satisfaction with Bloomreach Commerce Experience Cloud