Of current conferencing services, BlueJeans is the best quality and easiest to use!
December 12, 2018

Of current conferencing services, BlueJeans is the best quality and easiest to use!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

I used BlueJeans with a past company, when I started at my current company, they used Go To Meeting, but we had issues all the time. After a few embarrassing calls with a client on Go To Meeting with a lot of hiccups, I taught my company about BlueJeans and received the funding to get the account instead. We use BlueJeans internally for lunch and learns or important product discussions that we need recorded, and more so each of our 5 product managers uses BlueJeans to discuss features and timing with the client. It allows us a clear, reliable line, and also enables screen-sharing with recording of the meetings. I love how BlueJeans just emails me the video once it's done as well, I don't have to awkwardly leave the screen open and watch to see if it's done yet.
  • records and sends me the video when done
  • notifies the user if recording starts or stops so you ca troubleshoot and not miss content
  • never fails
  • You might be able to choose if you want to announce the recording or not
  • Your calendar integration sort of sucks. You can create a series, but if you need to remove only one of the series, it takes away the whole series! That doesn't work in modern tech companies. We've stopped using your integration and just copy and paste into google calendar, a more seamless integration there would be a huge help.
  • On that note, if you paste your personal link from bluejeans into the location spot on a google calendar invite and click, it maps out where to go. That should be fixed.
  • I would say the only piece would be money saved on travel via virtual conferences. However the client pays for our travel, so the ROI was there's!
  • I could say that client happiness was greater due to fewer issues with Bluejeans which may have led to increased contracts or more contracts.
I described the ways BlueJeans surpasses GoToMeeting previously. But we found that to be a very unreliable platform. Hangouts I would say functions better in a low bandwidth, and also suddenly drops you if it senses you are a different person than who logged in. However, hangouts does not allow you to record easily. Slack has a small screen that can be easily lost, you can also not select what part of your screen you want to share. However, the ability for a participant to circle or point to something on the presenters screen is nice.
For the purpose of just getting on a call and sharing a screen, bluejeans is very easy. A link and you are in! Sometimes the download of the extension can cause pause, but other than that it's smooth. it was pretty easy to convert our clients to bluejeans. I would say the -1 point comes from the bad calendar integration.
It works well for clients and people you talk to a lot, especially if you need screensharing, since the other party has to download the extension. If they call in it's fine for most things. However, I have surprised clients about the extension before and it can delay meetings or upset companies who do not have control over what they choose to download or not.

BlueJeans Meetings (discontinued) Feature Ratings

High quality audio
9
High quality video
6
Low bandwidth requirements
3
Mobile support
Not Rated
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
1
Meeting initiation
2
Integrates with social media
3
Record meetings / events
8
Slideshows
4