Brilliant for Multi-Channel eCommerce
December 19, 2016

Brilliant for Multi-Channel eCommerce

Guy Wall | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

We use Brightpearl as our ERP system to manage our multiple online brands. We find the system is comprehensive and efficient and there is usually minimal downtime. Our whole business is built on the back of Brightpearl as the supporting system and it copes with our demands with ease. While every system can be improved, Brightpearl seems to be continually striving for improvement and deals with any issues swiftly and efficiently.
  • Order processing
  • Customer contact management
  • Invoicing and cash control
  • Improvements to CRM functionality
  • Integration with Outlook
  • Better use of product catalogue
  • Improvement to the way customer contact is managed
  • Gives us an overview of what stock is in the warehouse
  • Enables us to ensure stock is managed more efficiently
Brightpearl is fantastic to use particularly for online companies with multiple brands and sales channels as you can accurately keep track of the success of one particular brand. I find it to be a well designed and intelligent piece of software which very rarely lets itself down. We will continue to use Brightpearl for years to come.