Item: Brightpearl by Sage
Rating: 7
Author: Guy Wall

Overall Satisfaction with Brightpearl

Use Cases and Deployment Scope

We use Brightpearl as our ERP system to manage our multiple online brands. We find the system is comprehensive and efficient and there is usually minimal downtime. Our whole business is built on the back of Brightpearl as the supporting system and it copes with our demands with ease. While every system can be improved, Brightpearl seems to be continually striving for improvement and deals with any issues swiftly and efficiently.

Pros and Cons

Pros

Order processing
Customer contact management
Invoicing and cash control

Cons

Improvements to CRM functionality
Integration with Outlook
Better use of product catalogue

Return on Investment

Improvement to the way customer contact is managed
Gives us an overview of what stock is in the warehouse
Enables us to ensure stock is managed more efficiently

Likelihood to Recommend

Brightpearl is fantastic to use particularly for online companies with multiple brands and sales channels as you can accurately keep track of the success of one particular brand. I find it to be a well designed and intelligent piece of software which very rarely lets itself down. We will continue to use Brightpearl for years to come.

Comments

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Brilliant for Multi-Channel eCommerce