Great support and features you would expect to cost much more!
September 27, 2022

Great support and features you would expect to cost much more!

Lynette Dodson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We are a small company and everyone wears MANY hats. The system allows us complete flexibility and easily adapts to our changing needs. I can quickly redesign the platform as needed, keeping control over the first impression our customers receive when they call us.

Pros

  • Text message notifications!
  • Friendly tech support team
  • Customizable profiles for each user that easily guide you to what you need

Cons

  • B hive app compatibility with Android/Galaxy phone
  • Platform causes A LOT of SPAM calls. A way to filter these and auto block them would be appreciated
  • Direct line management online
  • Quick and easy voicemail management
  • Inbound call management is simple
  • Text message notifications are great
  • Fairly priced product with huge features and flexibility
Our IT provider made the suggestion to try Broadvoice when we were moving away from traditional "landline" type phones. Back then, we knew little about the power and control over the business could be gained by using this type of platform. Nearly a decade later, we have found people can be more productive, and our customers get to the people they need more efficiently because of this platform.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Companies that do not have a dedicated IT DEPT, but want a digital solution that manages the business and provides features and benefits that were traditionally only available on complicated, expensive platforms, will be very happy with the folks at Broadvoice. The B Hive product offering is customizable, simple to use, and allows for updates and changes as your business grows, and the needs of your communication system change.

Comments

More Reviews of Broadvoice