Happy Camper
February 17, 2023
Happy Camper
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
Broadvoice modernized my office. I can now answer my office phone anywhere and have superior call, fax and voice mail records in my history. My business is seasonal and I previously would be chained to the desk in my office under an antiquated system, even when I was not busy in my office. Now I have static IP phones at two residences that connect via intercom to my office and can make outgoing calls and field incoming calls remotely, while it appears to my clients' caller ID that I am actually in the office. When I miss calls or when I lose a phone number, the historic call log that I can access online has been invaluable. I also receive a lot of spam calls at my office and the spam filter allows me to ignore repeat sales calls, which keeps my administrative staff more productive. Lastly, I get all of my front desk voicemails and my own desk voicemails e-mailed to my work e-mail, so I can easily listen to my messages anywhere. They also keep them stored in my outlook cloud forever, in case I need to refer back to them.
- Customer Service
- Value
- Technology
- Efficiency
- Hard for the older employees to learn.
- A few too many outages.
- App is too easy to accidentally call clients at night lol
- Remote access
- Mobile App
- Caller ID history
- Website functionality
- It has given me independence and freedom to leave the office.
- Continuity
- Better overview of the calls and voicemails that come in.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes