Broadvoice B-Hive
February 14, 2023

Broadvoice B-Hive

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

Broadvoice gives us an opportunity to communicate throughout our company with our coworkers and clients in a quick and effective manner. We use it in over 50 different properties to be able to connect with one another on a daily basis. Broadvoice allows us to customize settings for the different locations to meet specific needs for each one.
  • Customer Service is quick to respond and resolve any issues
  • Easy Set Up
  • Communication from the company is timely and informative
  • Website is a little outdated
  • Improved connected functionality with different accounts
  • App seems to be missing many of the features we can access on a desktop
  • Reliability
  • Cost
  • Usability
  • Allow us to communicate effectively with residents and applicants improve customer service

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

A company with more phone resources needed has been great with our company with little issues. When there are issues it is usually resolved quickly. Maybe not so good for a smaller company who doesn't use phones much. Also works great mainly for landlines but with limited app functionality it can be an issue.

Broadvoice Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
7
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
6
Mobile app for Android
Not Rated
High quality audio
10
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated