Broadvoice B-Hive
February 14, 2023

Broadvoice B-Hive

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

Broadvoice gives us an opportunity to communicate throughout our company with our coworkers and clients in a quick and effective manner. We use it in over 50 different properties to be able to connect with one another on a daily basis. Broadvoice allows us to customize settings for the different locations to meet specific needs for each one.

Pros

  • Customer Service is quick to respond and resolve any issues
  • Easy Set Up
  • Communication from the company is timely and informative

Cons

  • Website is a little outdated
  • Improved connected functionality with different accounts
  • App seems to be missing many of the features we can access on a desktop
  • Reliability
  • Cost
  • Usability
  • Allow us to communicate effectively with residents and applicants improve customer service

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

A company with more phone resources needed has been great with our company with little issues. When there are issues it is usually resolved quickly. Maybe not so good for a smaller company who doesn't use phones much. Also works great mainly for landlines but with limited app functionality it can be an issue.

Broadvoice | GoContact Feature Ratings

8.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
7
10.0
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
6.0
Mobile app for iOS
6
Mobile app for Android
Not Rated
10.0
High quality audio
10
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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