Broadvoice is clearly a positive decision for the telecom needs
Updated July 28, 2023

Broadvoice is clearly a positive decision for the telecom needs

David Rasmussen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

The support I have received from Broadvoice has made my job much easier and allows me to support my customer base with the expectations they demand.

Pros

  • Friendliness in helping out
  • Providing pinpoint guidance on how to utilize the platform
  • Always quick to respond to customers needs

Cons

  • Have more control of device management in a central location
  • Flexibility of using the phones in multiple locations
  • Ability to add devices quickly
  • The business has seen a significant increase in the customer accounts due to the flexibility of the system
None

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

There was a needle in a haystack situation that took some time to resolve, but tech support I received provided clear guidance and an excellent rationale as to why the fix addressed the issue.

Broadvoice | GoContact Feature Ratings

9.5
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
Not Rated
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Using Broadvoice

5 - Front office, owners, finance
  • Day to day phone service
  • Customer support
  • Limiting the technology infrastructure
  • expanding office footprint

Evaluating Broadvoice and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Understanding more in detail the support after the sale.

Broadvoice Support

very knowledgeable staff and willing to ensure the solution is in place to address any issues
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. Not needed
When trying to find out why calls were getting dropped on a continual basis.

Comments

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