Overall Satisfaction with Broadvoice
The support I have received from Broadvoice has made my job much easier and allows me to support my customer base with the expectations they demand.
- Friendliness in helping out
- Providing pinpoint guidance on how to utilize the platform
- Always quick to respond to customers needs
- Have more control of device management in a central location
- Flexibility of using the phones in multiple locations
- Ability to add devices quickly
- The business has seen a significant increase in the customer accounts due to the flexibility of the system
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Broadvoice Feature Ratings
Using Broadvoice
5 - Front office, owners, finance
- Day to day phone service
- Customer support
- Limiting the technology infrastructure
- expanding office footprint
Evaluating Broadvoice and Competitors
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Understanding more in detail the support after the sale.
Broadvoice Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. Not needed
When trying to find out why calls were getting dropped on a continual basis.