Managing a phone system doesn't have to be a headache! Broadvoice is easy to use, manage and customize!
July 27, 2023
Managing a phone system doesn't have to be a headache! Broadvoice is easy to use, manage and customize!
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We use Broadvoice at our office to facilitate Auto Attendant, Calling Groups and shared Voice Mailboxes. The online portal is helpful for monitoring call logs and voicemails, especially for those employees who rely on shared resources for their role. The portal is easy to use, and when settings need to be updated for holidays or changes in staff roles, we are able to do so with no problem at all. The b-hive app has been a great asset as well as this allows users to make or answer calls from their cell phone, the same as if they were using their desk phone. One of my favorite features is how easy it is to change any of the greetings for voicemails or the auto attendant. The text-to-speech and other recording options make it so pleasant to create or update a greeting, and keeping the files in the sound manager section allows for great flexibility as needed.
- The b-hive app on the cell phone works just like a desk phone, but can be used anywhere! We can even call extension to extension in the app!
- The text-to-speech option allows me to pre-type up my greeting just the way I want it, and then have it transformed into an MP3 file to use as part of the auto attendant or a voicemail greeting - a nice variety of voice options as well!
- It is so easy to add someone to a calling group or shared voice mailbox. When employee roles change or someone is helping cover during a co-worker's vacation, this makes it so easy to manage!
- The customer support group at Broadvoice is very helpful!
- Sometimes, the call quality is crackly. It has improved recently.
- It is easy to use a button on our desk phones to retrieve messages from a primary voice mailbox. However, it would be helpful to have programming codes available to use on other phone buttons (or speed dials) to retrieve shared voice mailboxes.
- The text-to-speech function doesn't accommodate longer greetings, so for those I have to use an alternative source. It would be great to have increased capacity for that function.
- Auto Attendant
- Shared Voice Mailboxes
- B-Hive App
- Time savings for management due to ease of use to adjust settings as needed.
- Flexibility of system features allows us to be more flexible with our employee roles.
Broadvoice is easier to use, manage and customize. The support staff at Broadvoice are easy to reach.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes