Great Customer Service and Product!
November 17, 2023

Great Customer Service and Product!

Carissa Wright | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive for Salesforce

Overall Satisfaction with Broadvoice

Broadvoice is a great tool for my office. I love that I am able to use this system from my work phone as well as my personal phone. They are always able to help when the phones need an update.

Pros

  • Multi phone uses
  • Always able to help
  • ROI
Broadvoice excells!

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

I recently had a problem with some of my phones where they were not showing to correct call history. I was able to reach out to Broadvoice and get help almost immediately! The team was wonderful and easy to work with. They also ensured that all phones were up to date and rather than just the one I called about. I loved that they went above and beyond to help with my simple request.

Broadvoice | GoContact Feature Ratings

10.0
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
10.0
Mobile app for iOS
10
10.0
High quality audio
10
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10

Comments

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