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Not recommended for Latin America
October 25, 2023

Not recommended for Latin America

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with CaptivateIQ

We use it to calculate the commissions of sales and customer success teams.
We needed a better SOR for this problem and the Excel Sheet used previously was inadequate.
  • Payout Reports
  • Payout reporting to Sales Team
  • Manual Adjustments have an impact on the calculated commission
  • The input model is similar to that of an Excel sheet
  • Hard to follow one particular deal trough all the pages and features
  • We had a lost of 5 figures due to the incorrect parametrization of the platform.

Do you think CaptivateIQ delivers good value for the price?

No

Are you happy with CaptivateIQ's feature set?

No

Did CaptivateIQ live up to sales and marketing promises?

No

Did implementation of CaptivateIQ go as expected?

No

Would you buy CaptivateIQ again?

No

Only if your commission plan is simple and straightforward, implementing the model on the system is not the easiest in the world. In our case we made several mistakes and it was not easy to spot/solve them. Special mention to manual adjustments that just made the full calculus wrong and we had to switch back to Excel.

CaptivateIQ Feature Ratings

Sales ICM
3.1
Sales compensation plan creation
4
Complex sales crediting
1
Sales compensation process automation
8
Incentive auditing/regulation compliance
2
Sales compensation dashboards & forecasting
5
Incentive modeling
1
Agile incentive strategy
1
ICM mobile visibility
Not Rated