Item: CaptivateIQ
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

In my role, my commission rate is different when I sell SaaS vs prepaid advertising media vs advertising media in arrears. These payments are also released on different schedules. CaptivateIQ allows our sellers to spend less time tracking our commissions, bonuses, and SPIFFs in easy downloadable dashboards and more time selling. Any potential errors can be easily flagged for our comp team to review.

Pros and Cons

Customizable dashboards
Commission inquiries and error resolution
Ease of use

I wish there was a mobile app
Customizable dashboards for non-admins
I dislike how some sections of my payouts are cumulative; while some are by pay period

Return on Investment

Happier sales people
Reduced commission errors
Less time resolving errors
More visibility
Increased trust

Key Insights

Do you think CaptivateIQ delivers good value for the price?

Yes

Are you happy with CaptivateIQ's feature set?

Yes

Did CaptivateIQ live up to sales and marketing promises?

Yes

Did implementation of CaptivateIQ go as expected?

I wasn't involved with the implementation phase

Would you buy CaptivateIQ again?

Yes

Other Software Used

Pave, Salesforce CMS, ADP Workforce Now

Likelihood to Recommend

Our comp structure is particularly confusing. This is because I get paid a different commission rate on SaaS, prepaid advertising media, and advertising media in arrears. I also get paid in commission, in bonus, and in SPIFFs. Understandably, commission mistakes are not uncommon. CaptivateIQ is an excellent way to track everything: what I should expect to get paid, why, and when. If I see anything that doesn't look right, CaptivateIQ makes it very easy to open an inquiry from right within the application and reference the applicable section in chat form. Although CaptivateIQ is not meant to replace our Salesforce reports, I can easily include links to Salesforce reports in my inquiries.

Excellent tool!

Overall Satisfaction with CaptivateIQ