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Good service, would recommend
May 01, 2023

Good service, would recommend

Benjamin Kasten | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We use Catchpoint for product reliability measures, to alert when problems may be starting. It tests across multiple webhosts and multiple environment endpoints in order to make sure that we are alerted if there is an issue with connectivity. In addition, we run some unit test to validate performance on some common steps that get taken on the application
  • Good fast response time on alerts
  • Easy to manage test tree organization
  • Relatively straightforward test step definition
  • Sometimes difficult to investigate a single failed test run
  • No capability to manually run another test in order to make the state shift back to improved
  • Continue to increase the number nodes for testing
  • We have reduced our downtime
Despite not having used Catchpoint's customer support often, the instances where assistance was needed were met with exceptional service. Their team was prompt, knowledgeable, and provided thorough solutions to the issues at hand. As a result, I'm giving them a 10-star rating. I definitely would recommend contacting them if you are running into issues
I inherited the installation of our product, but I have been able to continue to maintain it and add small tests here and there as needed

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Catchpoint go as expected?

I wasn't involved with the implementation phase

Would you buy Catchpoint again?

Yes

One of the services we offer is an ecommerce platform, so website performance is critical. Catchpoint's synthetic test tools helps us identify and resolve issues that may be impacting their conversion rates and user satisfaction. We also use it for our business management service where we use the tests to monitor our uptime performance to make sure we are meeting our SLAs to our customers