Communicate Across Your Company With Chatter
December 07, 2017
Communicate Across Your Company With Chatter
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chatter
In our organization, Chatter is used as a resource for sharing information across the whole organization. Various Chatter groups have been set up to cover a variety of groups, and there are even a few that are "just for fun" such as one for Walking Dead fans or the "Daily Dose of Awesome" group that posts interesting or humorous things on a daily basis. It helps communicate known issues, discuss upcoming changes, share information and connect large groups of people across the country.
- Chatter is very easy to use, especially if one is already familiar with social media. It works very much in the same way as Facebook as far as how posts are displayed and comments can be added.
- Groups can be public or private, and ownership can easily be edited as needed. Those added to a group can leave easily if they feel the information does not pertain to them.
- I enjoy a regular e-mail digest of what I may have missed in Chatter. I also like the e-mail notifications I get when someone tags me by name in a post or comment.
- When sharing a photo, it gives only a thumbnail, and if there are a series of photos (for instance, to share memories of a recent company-wide event) you have to click on each individual one to view it. It's tedious and could definitely be done better.
- The Desktop Chatter application went away, and I found it really helpful so that I didn't have to log in to Chatter on Salesforce to check and see if anything new had been posted - it just came up in a feed on a separate little program. I miss that feature.
- I honestly can't speak to ROI in numbers because it's not part of my role to know such things.
- Chatter has allowed us to communicate effectively across campuses on shared topics. For example, some of our campuses are being relocated, and team members in those areas have been able to ask questions and get feedback on the areas they are planning to move to.
- Chatter has also helped boost morale, as we regularly use it to celebrate and share sales successes, birthdays, customers that have agreed to become references, etc. as well as share across campuses some fun things like Customer Service Week activities.
- Box and Skype for Business
We actually use all of these products. They have similar features, but since our customer support and sales system works out of Salesforce, it made sense to include Chatter as part of that. They each add value to our company, even though some of the features are a bit redundant.