Chorus.ai is a great tool for our entire organization.
May 22, 2020
Chorus.ai is a great tool for our entire organization.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- Process Improvements & Change Management
- Handoffs & Collaboration / Knowledge Sharing
- Voice of Customer & Disseminating Success Stories
- It's great to have a library of all of our calls.
- It's easy to see who is speaking for the majority of the call.
- Transcripts of calls are a great tool to have.
- Takes some getting used to from a UX standpoint
- Not always easy to find what I'm looking for
- Transcripts can be wonky
- Visibility into different departments
- Improved customer success and handoff
I've never used tools like Chorus.ai before.
Chorus.ai makes it easy to record and play back calls with customers and prospects. It provides relevant call details to make it easy to review what went well/didn't go well in a call.
We use Chorus.ai as part of a voice of the customer program, where we review calls with customers and prospects that were scheduled with various departments. This has led to gaining more insight from other departments within the organization.
I haven't had a need to contact the Chorus.ai support team.