Very good software. Been using it across 4 different organizations. Love it.
March 31, 2021
Very good software. Been using it across 4 different organizations. Love it.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Handoffs & Collaboration / Knowledge Sharing
- Voice of Customer & Disseminating Success Stories
We use Chorus.ai as a notetaker for my prospect conversation. That way I don't have to sit in and manually type notes. Chorus.ai can provide me an automated notetaker.
When I finally want to connect the prospect over to the sales team, I don't have to catch them up with manual notes. They can hear the voice of the customer themselves and understand their pain points and can pick up the conversation immediately where they had left off.
When I finally want to connect the prospect over to the sales team, I don't have to catch them up with manual notes. They can hear the voice of the customer themselves and understand their pain points and can pick up the conversation immediately where they had left off.
- Does really good transcribing.
- Surfaces out good intelligence.
- Gives intelligence on how much each person has spoken.
- Chorus.ai does not always join calls automatically (even though that feature is enabled).
- Chorus.ai sometimes does not "record" even though it has joined the call.
- Need a better way for Chorus.ai to join Zoom calls, rather than as an additional "person" on the meeting.
- Reduced ramp time for new employees especially in GTM teams.
- Quantifiable coaching results.
- Improves the forecasting of deals to close.
I have evaluated Gong.io before signing up with Chorus.ai. Signed up with Chorus.ai and have used it exclusively as I have been more comfortable using Chorus.ai. Gong.io has similar functionality or maybe even better sometimes. But really not much of a difference between the two. Both are equally good. Would recommend both.
Chorus.ai fits well in our tech stack of Salesforce, Zoom, Marketo, GSuite, etc.
We have used Chorus.ai to record our important annual kick-off meetings. These meetings were difficult to host since we have an organization that is spread out across the globe and getting in the same time zone can be difficult. So Chorus.ai has helped us leverage its functionalities to get everyone on-board.
We have gotten really good support from Chorus.ai. Their knowledge base is easily searchable and you can find the right answers by simply searching for it.