Not sure what we'd do without Chorus!
January 27, 2022

Not sure what we'd do without Chorus!

Logan Lyles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Chorus helps us share knowledge, coach employees through customer-facing communication, & pass off customers without playing a game of telephone since we can easily search & share call recordings. We use Chorus across both Sales & Customer Experience & couldn't imagine how much important knowledge we would lose (about our customers & about how our employees communicate with them) if we didn't have Chorus.
  • Transcript
  • Sharing
  • Slack integration
  • Mobile app could be more stable
  • 2-way integration with HubSpot would be awesome
  • Reduced ramp time
  • Better marketing materials from voice of the customer that's captured in Chorus
Deal notifications, tracking certain keywords & playlists are really helpful in documenting certain elements of your sales process--finding coachable moments & optimizing around the great examples from your team. We've used playlists quite a bit across both sales & customer experience teams to organize all of the important data that we capture with Chorus.
We integrate it with HubSpot which serves as our sales CRM & marketing automation platform. It's also a go-to place for recordings that can be used for onboarding new sales & customer experience personnel & tying Chorus recordings with training materials we house in Trainual for all departments across the organization. Those are the 2 main areas.
We didn't really realize how much Chorus would impact customer experience as much as it has had an impact on our sales process, team & training. We also have used Chorus to find moments of "voice of the customer" to turn those moments into additional content marketing assets--that was a surprising use case.
Haven't used service from Chorus in quite a while but in the earlier days, I can say that I had a GREAT follow-through from the Support team when we had an issue. Several calls & follow up via email made sure that we got our issue resolved even though it took a good bit of back & forth.
We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.

Do you think Chorus.ai delivers good value for the price?

Yes

Are you happy with Chorus.ai's feature set?

Yes

Did Chorus.ai live up to sales and marketing promises?

Yes

Did implementation of Chorus.ai go as expected?

Yes

Would you buy Chorus.ai again?

Yes

When talking to customers, having the recordings & transcripts in Chorus allow us to more easily find moments that are important, share them across the team, and even turn those into other content or training materials from what we capture with Chorus. Playlists can be very useful to document your "gold standard" of handling certain types of customer calls.