TrustRadius
Easy to use, Easy ChurnZero
https://www.trustradius.com/customer-successChurnZeroUnspecified9.358101
José Antonio Zalem Hernández profile photo
July 02, 2019

Easy to use, Easy ChurnZero

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

We use it in a department of the company, and it helps us a lot to take the management and control of our clients, to see the use and the critical points of the client to help them improve. At the same time it helps us to allocate our time and makes work less stressful.
  • Customer management
  • Time saving
  • Autogestion
  • Integrate more information from the customer base
  • Greater customization in the To-Dos list
  • Journey times do not apply at the weekend
  • More work comfort
  • More control
  • Greater personal performance
So far I have only had the opportunity to work with ChurnZero, but I do not lose hope to be able to work with another of its products in the future, and I hope it will be in the not too distant future.
Any scenario in which the use or performance control of a client or many clients can be applied, including client retention, would recommend the use of ChurnZero. In the use of customer management for the marketing and sales area I do not see it as adaptable (I could be wrong).

ChurnZero Feature Ratings

Product usage
7
Help desk / support tickets
6
NPS surveys
8
Sponsor tracking
8
Customer profiles
7
Automated workflow
9
Internal collaboration
9
Customer health scoring
9
Customer segmentation
10
Customer health trends
8
Engagement analytics
8
Dashboards
9
Role-based user permissions
8
API
8