Item: ChurnZero
Rating: 8
Author: José Antonio Zalem Hernández

Use Cases and Deployment Scope

We use it in a department of the company, and it helps us a lot to take the management and control of our clients, to see the use and the critical points of the client to help them improve. At the same time it helps us to allocate our time and makes work less stressful.

Pros and Cons

Customer management
Time saving
Autogestion

Integrate more information from the customer base
Greater customization in the To-Dos list
Journey times do not apply at the weekend

Return on Investment

More work comfort
More control
Greater personal performance

Alternatives Considered

So far I have only had the opportunity to work with ChurnZero, but I do not lose hope to be able to work with another of its products in the future, and I hope it will be in the not too distant future.

Other Software Used

HubSpot, Skype, Aircall

Number of Customer Success Managers

6 to 10 people

Likelihood to Recommend

Any scenario in which the use or performance control of a client or many clients can be applied, including client retention, would recommend the use of ChurnZero. In the use of customer management for the marketing and sales area I do not see it as adaptable (I could be wrong).

Easy to use, Easy ChurnZero

Overall Satisfaction with ChurnZero