ChurnZero Automation
September 29, 2023
ChurnZero Automation
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with ChurnZero
We are working with the ChurnZero professional development team to create Journeys to automate our year one product subscription process as well as annual renewals. This includes automatic emails as well as alerts based on triggers, to offer our customers a better experience as well as automating our employee touchpoints.
- Our Customer Success Manager has been there guiding us through every step from data integration to journey creation.
- IT support is very helpful and responds quickly to questions or issues we have.
- Professional services are doing a great job of automating our journey and making sure we did not miss important steps to get the results we are looking for.
- At this time only one CRM integration is allowed, Salesforce or D365 or others. However, you can use APIs to send data from more than one system so you can still bring in that data.
- We have pushed data to ChurnZero and are able to build segments and reports.
- However, we are still building our journey, but it will be amazing when it is live.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes