Great if you know the ins and outs
September 29, 2023

Great if you know the ins and outs

Ryan McCallister | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with ChurnZero

I use ChurnZero for client management, onboarding management, tasks, reduced churn, churn analysis, and many other items. Additionally, the utilization of alerts makes it quick and easy to be updated with key information about all of my enterprise and non enterprise accounts.
  • Support
  • Onboarding practices
  • Account monitoring
  • Churn scores are tough to nail down
  • You really have to be a pro and know the ins and outs of each feature to get full usage
  • Code
  • Data cleanse
  • Onboarding improved
They are used for different things. They compliment one another

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

No

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

No

Would you buy ChurnZero again?

Yes

Some tools are easy to use and understand, some are a foreign language.
CSM is great. Dev team seems to not care as much compared to some.
Clean data and good development team is needed to get full use of Churn Zero. If a company is not comfortable with their CRM data, they should wait to implement churn zero

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
7
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Customer health trends
3
Engagement analytics
3
Revenue forecasting
3
Dashboards
9
Role-based user permissions
6
API
8