Item: ChurnZero
Rating: 10
Author: Wolf-Ekkehard Hindrichs

Use Cases and Deployment Scope

We use ChurnZero to manage customer journeys, client health, and usage. I specifically use it to manage to the customer onboarding and implementation journey, so I'm in it every day. It helps keep me organized and move our customers through their onboarding at the right pace so that daily and weekly tasks are broken up into easy to follow actions.

Pros and Cons

Standard Journey
Monitor Client Usage and Health
Tee up automated emails and plays

Conditional Functionality
Branching Functionality
Journey Pausing/Delaying

Return on Investment

Without ChurnZero, I would be buried in notes and spreadsheets
ChurnZero is a definite Timesaver

Alternatives Considered

Wrike

I like ChurnZero better -- I think Wrike is more aligned towards project management, but ChurnZero has great journeys

Key Insights

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Usability

Easy to use, also has in-app walkthroughs and videos -- anyone can pick it up and use ChurnZero without any significant training and a few minutes of clicking around

Likelihood to Recommend

ChurnZero is great for when you have clients that need to go through repeatable processes, or when you need to monitor their usage and tee up plays or emails based on their usage. What I find particularly helpful is the history section, where you can see everyone's interaction with the client (emails, meetings, notes, etc.)

When the tasks are piling up, ChurnZero can help keep them organized in a logical, easy, and straightforward manner

Software Version

Overall Satisfaction with ChurnZero