Item: ChurnZero
Rating: 10
Author: Nayara Lima

Use Cases and Deployment Scope

I use ChurnZero to manage my book of business. It was game-changing in my life as a CSM, as now I can understand the health of my customers, understand the areas that need more attention, register conversations and goals, and send many communications, saving time to focus on what really matters.

Pros and Cons

Churnscore
Log Activities
Notes, and follow up emails

Reply to emails to customers
The "To" field when composing should appear empty
Be able to see the sent messages in the day

Return on Investment

More information to better forecast
Goals fields that helps us to track and make the customer healthier
Churnscore helped us to prevent churn

Key Insights

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

Other Software Used

Salesforce CMS, Zendesk Suite

Likelihood to Recommend

This is appropriate for CSMs that have a large BoB to manage and need to track the health of the portfolio. Also suitable for companies that would like to scale their contact with customers, using the Playbooks. It isn't so appropriate for those that have a small portfolio, as this can be done in other software.

Game changer for any CSM

Software Version

Overall Satisfaction with ChurnZero