ChurnZero is leading the market
January 16, 2024
ChurnZero is leading the market
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
We use CZ for:
- Churnscores and risk
- Achieving first value with customer due to automated tracking
- Renewal motions
- Details on customers internal performance
- Tasks, Dashboards and more
The above allows us to do a lot more with a lot fewer teams. Their recent addition of 'Round Robin' has been a breakthrough.
- Churnscores and risk
- Achieving first value with customer due to automated tracking
- Renewal motions
- Details on customers internal performance
- Tasks, Dashboards and more
The above allows us to do a lot more with a lot fewer teams. Their recent addition of 'Round Robin' has been a breakthrough.
- Health Scores
- Automation
- AI
- Admin area (i.e. profile section admin has duplicates)
- saving a lot of time before customer meetings
- better view on churn risk, thus allowing us to take action
- making renewal processes fluent
Gainsight is a great software, and a good alternative to ChurnZero. However for us, ChurnZero had made a number of key changes to their product suite that helped us decide for it over Gainsight. For instance the integrated AI text generator, the new round robin, enhanced note taking with option to save into custom fields, and the native integration with Pendo. These two products will stay close, and GainSight is not just for enterprise businesses anymore with their new price offering, but it's good to see the competition lead to so much innovation at ChurnZero of we are now certainly benefitting.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes