[In My Opinion:] Unstable, Inconvenient, Blind and Stupid
September 28, 2021

[In My Opinion:] Unstable, Inconvenient, Blind and Stupid

Sébastien Métais | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco AnyConnect

Cisco AnyConnect is used to connect via VPN from home, or to the local network in the office. [In my opinion,] this is a calamity. [I believe it is] one of the worse VPN clients ever developed. [In my experience] at home, I am constantly disconnected during the conf[erence]-calls via [Microsoft] Teams. I thought it was an issue with my router from a premium German brand, Fritz! [In my experience, it was] a bit strange, as it was only the laptop that was disconnecting, and the [other] 30 devices at home [were] not... I have meshed my wifi router with the repeaters and [in my opinion,] it seems it is not handled correctly by Cisco AnyConnect [and it] keeps on [searching] for networks, even when I choose the option settings to 'connect only to [the] current network'. In fact, yes it connects only to the current network, but [I believe] it switches from the signal source all the time, even when I am sitting at the same place at home. [In my opinion,] as a result, in a 10-minute stand-up meeting, I am disconnected at least one time and there is no trace of this on my router... [In my experience,] till yesterday, I thought it was an issue with my too complex network architecture at home. Just imagine a Fritzbox router, 1 Fritz! repeater with 2,4Ghz and 5Ghz band, which are meshed with the router, a QNAP NAS connected via powerline with [a] wifi antenna and set up as a repeater of the Fritz! repeater, so I have 1,2 Gbps everywhere at home and in the garden. :D But [in my experience] yesterday and today, I was in the office and I couldn't even update in page in confluence because I was disconnected every 2 minutes. [In my case, I got the] "we've lost the connection to you so we've disabled editing to prevent any issues..." [message]. [In my experience] yesterday, I thought my laptop was playing ping pong on the network with another user... but this morning, it is is playing ping pong although there is only one network and I am alone in the office! As other reviewers [have] mentioned: [I also believe it is] sensitive to any network change. [I also think] sometimes the reconnection is not automatic. [I also feel that] troubleshooting can get complicated. [I believe that these similar experiences to mine] implicitly mean that they faced the same, [in my opinion,] huge connection stability issues many times, so I find myself questioning how they could still give a 5 stars review.
  • [Personally,] I am asking what it does good...but nothing comes to my mind.
  • [Personally,] I am asking what it does better... but nothing comes to my mind.
  • [In my opinion, it could improve] stability.
  • [In my opinion, it could improve] reconnections.
  • [In my opinion, it could improve] handling of networks.
  • [I believe it was] constantly disconnecting during meetings.
  • [In my experience, it was] constantly disconnected from confluence while writing an analysis even from the office.
[I believe I was] constantly disconnected from home or the office. [I feel like the] connection is volatile and unstable. [In my experience,] it prevents me from working, from participating in meetings, etc... [I feel like] sometimes it takes me 5-6 minutes till I am reconnected and back to the meeting because it is not able to reconnect automatically and quickly get an IP-Address from the DHCP of the router.
[In my opinion,] this is not the case. Across all the VPN clients I have used for 10 years, it is far worse [in my experience]. [I believe the] security is done at the level of the router... In fact, [in my experience,] it is stable when I connect Cisco AnyConnect to my smartphone used as a hotspot, so in that one case, there is no security on the level of the router.
[In my experience,] I don't waste my time in trying to contact support.

Do you think Cisco AnyConnect delivers good value for the price?

No

Are you happy with Cisco AnyConnect's feature set?

No

Did Cisco AnyConnect live up to sales and marketing promises?

No

Did implementation of Cisco AnyConnect go as expected?

No

Would you buy Cisco AnyConnect again?

No