Item: Cisco Unified Communications Manager (Call Manager)
Rating: 10
Author: Agshin Aligulov

Use Cases and Deployment Scope

I actively use Cisco Unified Communications Manager for 6 years in my own company and also deployed it more than 20 times. It is used mainly for registering cisco phones mgcps and also 3rd party sip phones. Ip telephony is very common in whole world and CUCM provides best experience in this sphere.

Pros and Cons

Variety of sip registrations
Possibility of using h323 sip and mgsp gateways
Easy of use
User friendly interface

We have to press "find" button after every menu)))
Installation process can be more simple instead of being very old fashioned
CDR must be improved.

Return on Investment

Phone depreciations occure very rare and this is very important for the customers
System requirements are very low and this makes customers happy too
Services can run almost for 2 years without restarting.

Alternatives Considered

Avaya Aura and 3CX

Avaya Aure requires lots of system maintenance and requirements. Also, Avaya cm does not have a graphical user interface. Avaya deployment requires lots of VMs and this is not acceptable for a clients 3CX is very cheap but they are very vulnerable to the attacks. Also they can offer from everything but little little

Key Insights

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Other Software Used

Avaya Aura, 3CX, Grandstream UCM series IP PBXs, Yeastar P-Series PBX System

Likelihood to Recommend

Cisco Unified Communications Manager has very easy interface for configuring. I have deployed Cisco Unified Communications Manager from zero more than 20times across the companies in my country and I can confirm that in all cases it was very well suited. For the companies with call center it is very useful to use it next to UCCX

Cisco Unified Communications Manager - the best pbx you can have

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)