The place to control and track customer Services provision.
December 29, 2021

The place to control and track customer Services provision.

Israel Edmond | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Experience Management

Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to solution. Better data management even on crucial data and better more on information involving our client's details that are confidential are well reserved.
  • Providing a limitless platform for customer engagement.
  • Reporting on real time basis
  • Planning and notifications as well.
  • Video calls are not so effective.
  • Seamless and real time notifications.
  • Video conferencing makes meetings more lively. Better real-time customer engagement
  • Perfect on marketing campaigns.
  • Making communication more lively.
  • Flexibility saving time and easily accessible.
  • Real time notifications allowing on time performance.

Do you think Cisco Webex Experience Management (discontinued) delivers good value for the price?

Yes

Are you happy with Cisco Webex Experience Management (discontinued)'s feature set?

Yes

Did Cisco Webex Experience Management (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Cisco Webex Experience Management (discontinued) go as expected?

Yes

Would you buy Cisco Webex Experience Management (discontinued) again?

Yes

Reliable for customer engagement. Great video calls though not always clear. It is a platform that is friendly to allow customers to get involved directly with service providers. Allows easy and instant messaging and clear audio calls enhanced. Not expensive just good network connectivity and it is reachable in all places very flexible indeed.

Cisco Webex Experience Management (discontinued) Feature Ratings

Multi-channel customer feedback collection
9
Product usage analytics
10
Customer experience dashboard
9
Customer journey mapping
9
Churn risk scoring
10
AI-powered recommendations
9
Website A/B testing
10