Item: Webex App
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We have been using Cisco Webex Teams within our Support Team since it was originally Project Squared, right through the Cisco Spark days, and up until now. We use it to collaborate and share information to help each other to troubleshoot and discuss end-user issues with equipment and services we support. We have increased the scope of this to also communicate with some of our external suppliers to easily request and receive quotations for work or equipment. This allows us to be much more responsive and get information back and forth between people or companies very quickly and easily, from any device we may be carrying at the time (Phone, Laptop, Tablet, etc).

Pros and Cons

Easy access from any type of device.
Contains all communications over time - can scroll back, or search easily to find information.
Quick and secure messaging.

Ability to import contacts from other apps (ie O365) to see if they are also Webex users

Return on Investment

We are currently using the "Free" version of Cisco Webex Teams, so there has been no negative impact.
One negative of the "Free" version is there is limited control, but this can be resolved using the "Premium" version.

Other Cisco Products Used

Cisco Desk Pro and Cisco Room Series

Adoption

A small group at the moment, but about to expand to 1000+ users.

Alternatives Considered

Skype and Microsoft Teams

Using standards-based communications (i.e. SIP) for video and voice, it is easy to integrate Cisco Webex Teams with other Voice and Video applications and services, unlike the Skype/MSTeams products which have been very proprietary and not as easy to integrate with without expensive bridging devices. We use Cisco Webex Teams regularly to communicate with Cisco Webex Room Kit (and other Cisco TelePresence) endpoints.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Likelihood to Recommend

Great for communications and collaboration within small groups. In a larger group, the amount of traffic can get a little unorganised quite quickly. Thankfully, the search tool works very well and, if you know what you are looking for, it is quite easy to find what you are looking for.

A great collaboration tool for teams

Overall Satisfaction with Webex App