Item: Webex App
Rating: 10
Author: Lochan Kalicharan

Use Cases and Deployment Scope

We are currently using Cisco Webex Teams to effectively communicate and collaborate within departments. Given a large number of departments within the organization we have found this software to be very effective for our remote users who are not on location or need to be out in the field during site visits.

Pros and Cons

Optimized workflow.
Remote use.

Software was bogged down in the past but seems to have been fixed.
Support can be a bit lacking.

Return on Investment

This has enabled us to cut down on travel.
Allows users move flexibility.

Customer Support

The vendor now responds in a very timely manner and our issues and questions are promptly answered. Support has done a very good job at addressing these issues in a simple manner as such our IT department does not always need to get involved. Usually, a manager from the department can reach out directly and resolve the issue.

Adoption

This system is now being used by the entire organization and all departments within. We have standardized this software and made it our main communications software for collaborating within and between departments. This can be used in groups of 10 to 15 users at a time for smaller meetings. We have since rolled this out to other departments successfully.

Systems Integrated With

N/A

We have currently not integrated this with any other solutions.

Alternatives Considered

Microsoft Teams and Zoom

Currently, this has been the only solution we have tested and due to its success in meeting all our criteria, we have continued to use this. We do not foresee any future changes unless our immediate needs for communication and virtual collaborative spaces changes. At that point, we will further explore our options.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, Skype for Business, now part of Microsoft Teams

Likelihood to Recommend

There are many times some departments are not all in the same location or are conducting other site visits across our locations. During this time meetings are conducted via Cisco Webex Teams and they are all able to "meet" and collaborate efficiently. We have found these meetings to be fast and effective.

Products Replaced

No

Key Differentiators

Price
Product Features
Product Usability
Positive Sales Experience with the Vendor

Price and features were a large factor for us when choosing to go with Cisco Webex Teams. As well as integration with other applications in our environment. It also needed to be something users could adapt to quickly and use with ease. The learning curve was very important to us.

Evaluation Lessons Learned

I believe we would keep the evaluation the same. Our process allowed us to fully evaluate the pros and cons when making our decision. We also used feedback from technicians who are in the field which helped us to pinpoint any potential issues there might have been.

Support Rating

10

Support thus far has been excellent. Between myself and other support staff at our location we find that it has been very easy to work with the support from Cisco Webex Teams. We have encountered minor issues that were able to be fixed very quickly resulting in little to no downtime.

Usability

10

Overall we have had no trouble using webex and for our users the transition has been very easy to work through. While there were users that still needed time to adapt we found that they were able to adapt quickly due to it being easy to use.

Say bye to boring meetings and hello to quick effective meetings!

Overall Satisfaction with Webex App