Good product and good value for money
Updated September 02, 2021
Good product and good value for money
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with CloudTalk
It was very easy to set up and a great freemium where you actually get to try the product. Super bad customer experience though. Gave to standard answers, did not understand case and super bad policies.
- Ease of use.
- Ease of setup.
- Usability.
- Customer experience
- Support
- Overall design.
- Lower cost.
- Less overhead.
- Happier sales people.
- Aircall and Freshcaller
Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Do you think CloudTalk delivers good value for the price?
No
Are you happy with CloudTalk's feature set?
No
Did CloudTalk live up to sales and marketing promises?
No
Did implementation of CloudTalk go as expected?
No
Would you buy CloudTalk again?
No
CloudTalk Feature Ratings
CloudTalk Support
| Pros | Cons |
|---|---|
Good followup Problems get solved No escalation required Support understands my problem Quick Initial Response | Slow Resolution Less knowledgeable Not kept informed Difficult to get immediate help Support doesn't seem to care |
It was bad and standard responses