Concur Expense for easier employee expense reports
December 06, 2021

Concur Expense for easier employee expense reports

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Expense

Overall Satisfaction with Concur Travel and Expense

We used Certify to process employee reimbursements before we switched to Concur Expense. We wanted to consolidate our invoice, credit card, and expense systems which were previously on 3 different platforms making it hard to manage and administer. It was also confusing for our users. Concur offered us the ability to consolidate these 3 different systems into one platform.
  • It has an option to add Drive which allows our users to download to their phones and turn it on to track commute mileage that is reimbursable, making expense reporting much easier for them.
  • We could add as many users as we needed to the system. We are not charged by the number of users, but rather by the number of expense reports submitted.
  • We can group expenses into categories and drill down to subcategories, making it easier to find the expense categories you are looking for.
  • It should allow us (the users) to administer and add or update the expense categories ourselves. When we need to add a new expense category or update the existing one, we have to reach out to the company that helped us with the implementation.
  • There should be more flexibility on the Expense Report header options and allow us to make changes to the format more easily.
  • It should have an expense audit functionality to catch a duplicate receipt previously submitted on a different expense report.
  • Faster employee reimbursement processes.
  • Time saved creating employee expense reports.
  • Drive makes it easier to track reimbursable miles.
We used Certify before it became Emburse Certify before we switched to Concur Expense last year. Certify was not as user-friendly as Concur, and we were not able to set up audit rules in Certify. Users were always complaining about how difficult Certify was to use, so since we switched to Concur Expense, our users are happier.
We have Intacct, and we are able to connect Concur to Intacct via ExpenseConnect. This makes it much easier to transfer data from our ERP system to Concur and vice versa.
Concur Expense has helped our organization evolve from submitting paper receipts and expense reports to a more automated environment where receipts are attached to the expense reports and approval workflow is set up to approve them before the payments are processed. It helps with audit time where we could simply give our auditors read-only access to view the supporting documentation. It's more efficient and saves time for both sides.
Our users feel that Concur Expense is easy to use and reports are generated faster. The Drive feature helps to increase the efficiency of tracking and reporting reimbursable miles. The administration of the system is fairly easy as well although they can make it more flexible and allow us to administer all aspects including adding new expense categories or updating them.

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Concur Expense offers an add-on service called Drive which allows our employees to download the app to their phones and track reimbursable miles as soon as they start driving. This makes it very easy to claim mileage for an organization like ours that has multiple locations and our Facilities and IT departments have to travel from one location to another to serve our team members. For organizations with only one location, it could still be useful but if the organization is very small, Concur might be too expensive or not affordable.