Overall Satisfaction with ConnectWise Automate
Being a highly automated MSP, Connectwise Automate is the backbone of our company. Coupled with Connectwise Manage, ConnectWise Automate creates the alerts and tickets and autoremediates. With the robust scripting engine (yes it's a bit old and clunky but there is no other RMM tool out there with as much control as ConnectWise Automate) there is no limit, we can make scripts to resolve or partially resolve any issue that comes up.
- Automation
- Customized Alerting
- Connectwise Manage integration
- The fat client is not stable but they are working on a web client
- The web client doesn't have all the features as the fat client
- ConnectWise Automate Support not always the fastest at resolving known issues
- Scripting
- Ticketing
- Integration with the other Connectwise products
- It's our primary tool for automation
Do you think ConnectWise Automate delivers good value for the price?
Yes
Are you happy with ConnectWise Automate's feature set?
Yes
Did ConnectWise Automate live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ConnectWise Automate go as expected?
Yes
Would you buy ConnectWise Automate again?
Yes