Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control allows me to manage a large number of computers in my organization from a central office. I have unattended access installed on around 50 machines and create several ad-hoc sessions per day. We have 10 offices in my company and 90% of the little problems that pop up on a daily basis I am able to address remotely without the need to drive to my other locations. This is a huge time and resource saver for me.
- Installation is simple and there are multiple ways to connect.
- The file transfer utility is fast and straightforward. This is very important for keeping multiple installation files and print drivers centrally located without the need to re-download on the client machines.
- The ability to group machines by location has been a huge help and the ConnectWise support is top notch.
- The messaging app seems a little cumbersome, though I do not use it often, I am generally on the phone with the client.
- Able to provide support without the need of traveling to a remote site, saves large amounts of time. Makes me more efficient.
- The ability to have multiple sessions running concurrently upgrades my efficiency.
TeamViewer is overpriced and must be upgraded to work everytime a new version is released. Also, the client-side install is kind of heavy. FixMe.IT does not support MAC OS. Splashtop seemed very slow compared to other remote access programs.
ConnectWise ScreenConnect Feature Ratings
Using ConnectWise Control (formerly ScreenConnect)
1 - IT Specialist for a large local Real Estate company.
1 - I am the only person that supports the software, I am an IT Specialist.