ConnectWise Control Enables Faster Reponse Time
February 01, 2018
ConnectWise Control Enables Faster Reponse Time
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control is used to support over 20 client offices. It allows me to resolve issues quickly efficiently. It also allows me to address issues and upgrades at night so as not to impact users during the day.
- Two-factor authentication - this was a requirement on our part.
- The ability to create session groups lets me keep my clients organized.
- The ability to remotely update the client software.
- Timeline - allows me to review time for billing.
- Notes - Ability to keeps notes on each PC.
- Ability to run commands on the remote PC in the background as well as look up system information.
- When giving the users a code to connect, it requires the users to type the dashes. This has caused numerous issues since most remote access products don't and this can cause frustration when the user cannot proceed.
- Two-factor authentication was not straightforward to set up.
- Able to provide faster response time to solve customer needs.
- Overall increased efficiency due to being able to support multiple sessions.
I used to use GoToAssist. I switched due to a client requirement to have two-factor authentication and my existing solution did not offer that at the time. I am not sure if they do now. Of the solutions I looked at that did offer two-factor authentication, ScreenConnect was the most cost-effective at the time.