Nothing Compares to ConnectWise Control
February 12, 2018

Nothing Compares to ConnectWise Control

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I use ConnectWise Control to support users remotely and to troubleshoot and fix machines without the need to be running all over the building. It saves a ton of time and helps work efficiency greatly. It always keeps my workstation right at my finger tips so I have all of my other resources associated with it nearby rather than standing over someone's shouldn't trying to assist them.
  • Being able to remotely control a computer TRUELY as if you were sitting at it is a HUGE benefit. So many other remote support softwares have compromises that keeps the experience feeling like you are actually sitting at the machine you are remotely working on. Control remediates those.
  • Have tools such as remote system level command line access is great for efficiently managing workstation tasks on a large scale without eating up all of your bandwidth or, in some cases, even needing to interrupt the user who is actively using the workstation.
  • Control has great security features built-in including encrypted connections and options for two-factor authentication.
  • It is incredibly easy to be able to ASSIST users as opposed to having to take over the whole machine from them. Both parties can see everything that is happening on the screen as if you were actually standing right over there shoulders helping, but this way allows you both to never need to move back and forth for each other to use the keyboard and mouse. Huge plus in my books even if it wasn't also saving me the time of walking physically to the remote users.
  • Active Directory integrating was a bit difficult to setup, but that may be more of a problem with my level of knowledge of how Active Directory needs to authenticate to third party programs as opposed to Control's implementation of it.
  • It recently started adding printers from my workstation to the remote machine. I haven't taken much time to figure out how to stop it from doing that, but it also never asked me if I wanted to START doing that.
  • Time saved from not having to run around to different users to see what they are seeing on there computer screens is great.
  • The ability to have multiple machines up at the same time saves time by being able to monitor different installs going on, troubleshooting sessions that are happening, etc all from your single workstation is great.
  • Connection quality and reliability is better in the same circumstances that other remote support tools have failed on me in the past.
I previously used Desktop Central for my remote support needs. Once you start using Control, you realize that they don't even compare. The efficiency and how well Control works compared to Desktop Central is no contest.
Literally ANY job that benefits from having remote access to a machine to a point that it really feels like you are sitting right in front of it. If you need reliability and security, Control covers both of those, as well.

Also, even in jobs where you don't necessarily need to see what the monitors of the machine are showing, having remote system level command line access is also a huge benefit.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control