Fantastic for remote support
February 12, 2018

Fantastic for remote support

Brian Vincent | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Currently, ConnectWise Control is being used for IT tech support across all of the PC assets within a subsidiary of our corporation. It's fantastic! It allows remote support and the occasional use by employees for remote access to on-premise items.
  • Simple to set up
  • Allows access even when a user account isn't logged in and across reboots
  • Really good screen scaling and visually nice to work with
  • Hosting a quick meeting with it is fantastic too
  • Honestly, it seems to do everything so much better than the competitors that I can't think of anything I'd improve.
  • Most support personal work remotely and there's a direct impact of them not having to drive onsite for a lot of items.
  • Reduced labor hours for IT.
  • We also had a project recently involving contractors in a foreign country needing access to internal systems and we needed to monitor their connections, so we were able to easily do that which reduced the cost of us having onsite labor costs.
So much easier to use ConnectWise Control - it's "always on" and doesn't require describing to a user how to set up a connection.
Very well suited for remote tech support.

It's not appropriate for remote application usage, such as something along the lines of Citrix or VMWare Horizons.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control