Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use Connectwise Control to assist users who are offsite and need assistance with their computer and/or software. It is especially helpful when the user is having trouble connecting to the company VPN and thus there is not another easy way for IT to access their computer.
- Very easy to connect to an end users computer because it is easy for the end user to establish a connection. End user just goes to a website and types in a code
- I have found that the graphics display is always reliable with ConnectWise Control whereas I had problems viewing certain screens and resolutions with other products.
- I like that ConnectWise Control maintains/re-establishes the connection after a reboot of the computer without requiring the end user to create a new connection
- Very easy to transfer files to the remote computer (with an FTP type interface)
- Graphic interface is pretty good, but there is always room for improvement
- Would be nice to have an easy way to zoom to a portion of the remote computer's screen for a more detailed view
- The biggest positive impact is that it has allowed us to fix problems with remote computers in a much more efficient way
- No negative impact
ConnectWise Control had consistently better remote connection graphics and control, and was easier to setup and use