Overall Satisfaction with Conversica
We're currently using Conversica on our demand gen team and have seen outstanding results so far. Rather than wait for all leads to MQL, we've been able to leverage Conversica for a variety of campaigns to accelerate the time it takes qualified leads to reach sales.
- Customer Service - We have both a customer success rep and technical rep assigned to our account, and they're incredibly helpful and responsive
- Lead Acceleration - By utilizing Conversica, we're able to identify hand raisers and immediately pass them to our sales team, rather than waiting for all leads to MQL
- Flexibility - Whatever the use case, the Conversica team is very open to testing new conversations
- The conversation parameters (character limits, etc.) can occasionally be limiting, however the team does a great job of taking our ideal conversation and making it work
- Faster lead conversion
- Increased number of appointments/opportunties