All in one!
June 15, 2019
All in one!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cvent Event Management
Conduct and Manage webinars, events, conferences on national and state levels. We use invitee management, custom reporting, email/web site configurations. Our Education teams and Volunteers use Cvent to create their events. We also integrate Cvent with our CRM and DWH to manage 360-degree customer view and engagement across every platform. We also use Crowd compass and survey tools with Cvent. The level of engagement of our volunteers and leaders are calculated from Cvent for our incentive programs.
- The website building process for planners.
- .Integration ability of Cvent with our CRM
- Cvent Flex features.
- Connected Experience for.
- Planners and Attendees using Crowdcompass.
- Standard out of the box Cvent Integration should be more dynamic.
- Custom fields cannot be created on account level to maintain data integrity because event planners can change their data type, remove them or change them in their own events. There should be a way to allow users to provide access based on their roles like view/edit or delete permissions.
- Currently, custom fields can just be created and within events only we can define their level of security/permissions.
- Custom reporting does not meet the requirements for complex scenarios.
- Manual work, check-ins, follow up calls/emails etc. made by event planners has been drastically reduced and all last moment changes/interactions has been real time. This improves productivity of our staff.
- Cvent on arrival and lead capture also removes all manual efforts that we have been doing so far. Our focus has been for attendee experiences.
- We can immediately follow up with prospects and track revenue generated. We have control on costs based on actual attendees using real-time follow-ups and confirmations that help us to make relevant decisions with confidence.
Ease of use, simple UI and everything is managed at one place.