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Attendee Management Review
July 02, 2020

Attendee Management Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

Cvent Event Management is used throughout many departments in our company. Clients will send meeting request forms through Cvent, our sourcing team uses Cvent to find meeting location options, and our event websites and registration sites are created in Cvent. We also use Cvent to manage attendees and room blocks and on-site at events.
  • Registration - with all of the options available for this there is always a way to make it work no matter the type of event.
  • Flex Website Design - this newer feature is looking great and will help make the website more unique for each client.
  • The media library used to adding photos to websites is a big miss for me. It's not an efficient photo library and needs a lot of updating to make it more user-friendly.
  • Reporting - while reporting is getting better there are areas that still need updating. Having quicker access to key data about events on the main overview page would be a way to step this up.
  • Being able to report to clients or potential clients on many areas of their events has helped increase business. We can use data to add on additional services they may not have requested.
They respond initially in a timely manner however some follow-ups have been slow. They do usually provide acceptable resolutions to issues or problems we are facing. In the past, if the support team was unable to resolve and issue, our Cvent representative has reached out to apologize or offer some other sort of assistance.

Do you think Cvent Event Management delivers good value for the price?

Not sure

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cvent Event Management go as expected?

I wasn't involved with the implementation phase

Would you buy Cvent Event Management again?

Yes

When managing large events this is an excellent tool to manage all of the attendees. For sourcing, this is helpful to have all of the data in one place to look back at. When you'll need to do a lot of reporting this is a great tool to pull all of your data from.