DemandTools works well for the most part, there are some things that can be made better
June 20, 2020

DemandTools works well for the most part, there are some things that can be made better

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • MassImpact
  • Single Table Deduplicator
  • MassLeadConvert
  • Lead2ContactDedupe
  • Find / Report ID's

Overall Satisfaction with DemandTools

We use it to manage data quality in my team, but it is used across departments but for different purposes. My team manages contacts and leads. We use it primarily for duplicate management for contacts and lead objects to query data in real-time and to mass convert leads to contacts.
  • For querying data, I like how I am able to join cross objects (i.e. Contacts + Account).
  • Robust single dedupe features allowing me to customize my merge scenarios even to the field level.
  • Single dedupe allows me to merge thousands of records at a time.
  • The UI is old fashioned, could be more visually appealing.
  • Would be nice if software was accessible through the cloud.
  • It would be nice if there was some AI feature where you could teach it to merge records a certain way, including records NOT to merge and it would make these recommendations for you.
  • Ability to scale and handle large volumes of records (think 50 million+ or even more). We have been having problems recently.
  • Ability to tackle large amounts of data in mass, saving time.
  • Ability to automate data cleansing, with time savings in not needing to hire contractors.
DemandTools is great for someone who is managing data quality in their Salesforce instance. We primarily use it for the single table deduplication scenario, with proactively merging contacts and/or leads respectively. It is well suited for the Find ID feature to locate IDs in real-time as long as it is within record constraints.