Very Robust and Feature-Rich, But Sometimes Doesn't Perform as I Expected
October 08, 2021

Very Robust and Feature-Rich, But Sometimes Doesn't Perform as I Expected

Kathy Weld | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use Deputy for hourly staff scheduling, task management and team communication. Deputy tracks availability of multiple part-time employees, allows for employees to request time off for approval, and provides the platform for creating and distributing the bi-weekly schedule as well as allowing employees to swap shifts with others once the schedule has been published. We use the Tasks feature for our regular checklists of tasks to be completed each shift as well as being able to assign duties for special events (such as extra prep for a large catering order). The communication features are basic, but I do like that I can choose to require a confirmation to ensure team members see important messages.
  • Deputy provides a variety of ways to forecast needed staff to create a schedule that meets business demands
  • The option to require confirmation to ensure employees have read a message
  • Task management in the same place as scheduling and communication
  • Tasks are nice, but pretty basic. I'd like to be able to share tasks between employees working in different areas. Reporting on task completion is basically non-existent.
  • Trading shifts can be hard for employees, especially if they are willing to cover a shift when they aren't ordinarily available. For example, Joe is typically unavailable on Saturdays. But Jane really needs someone to cover her shift, and even though Joe usually doesn't work Saturdays, he's willing to rearrange his other commitment to help out Jane. Because Joe is "unavailable" on Saturday's, the system will not allow Jane to offer Joe the shift, nor allow Joe to claim the shift. A manager can override the swap, but it would be really nice to not have deal with that.
  • Sales forecasting in improving - they are working on it, but it doesn't work the further in the future you look because it figures and days that have not yet occurred as zero sales days, thus lowering your average for the prediction.
  • Chat Support - it's terrible. They basically just copy & paste the help article. If the article didn't answer your question, they won't be able to either.
  • Improved scheduling accuracy (right number of employees at the right times)
  • Improved performance by employees with completing shift responsibilities through using the task lists.
Deputy has a lot more features. The auto scheduling feature is much better with Deputy and the ability to incorporate task management with scheduling/communication has been great. I also like Deputy's "newsfeed" style with the communication. In Homebase, it was more like a long text thread, making it hard to find previous messages or important announcements. In Deputy, it's more like a Facebook feed with a post and then comments under it. It's much more organized.

Do you think Deputy delivers good value for the price?


Are you happy with Deputy's feature set?


Did Deputy live up to sales and marketing promises?


Did implementation of Deputy go as expected?


Would you buy Deputy again?


Some features are a bit clunky or don't always work as expected. The basics are great but as you get into more specific customizations it can be tricky.
Getting Deputy set up wasn't too difficult. Depending on how many of the features you want to use, it can take a while. I'm pretty tech savvy and good at making systems do what I want. I was able to mostly figure it out by reading through support articles, but if you're not savvy, it's probably going to be tough. Chat support is not helpful.
Deputy has a lot features, however not all are super well developed or user friendly. They are growing and I'm seeing steady upgrades, which says that they as a company are looking to improve. I've used other scheduling/communication programs that were more user friendly, but much less robust. It's a trade off. Chat support is pretty terrible, but if you're able to get in touch with a higher level developer or customer service person, they are really great and super helpful.

Deputy Support

Good followup
Quick Initial Response
Slow Resolution
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
I'm not aware of an option to purchase premium support. Maybe there is additional support for larger organizations?
Yes - I had to push hard to get the issue escalated but it was eventually resolved. Once I got to senior level support, they were very helpful. The front line is terrible.
Deepesh is a rockstar! I have had multiple video calls to talk through issues and resolve implementation challenges. He's amazingly helpful! Now, if I have a tough issue I'm trying to resolve, he's my go-to contact.
Frontline chat support is terrible. They rarely provide anything helpful, and often I end up with conflicting information from different people. However, once you get to higher level support, they are super helpful really work hard to find solutions and resolve any bugs or other issues.