Quick growth at the expense of customer service.
April 12, 2022
Quick growth at the expense of customer service.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Diligent Board & Leadership Collaboration (Diligent Boards)
At The Pew Charitable Trusts, we use Diligent as our Board Portal, Committee Materials, Resource Center, voting tool, D&O Module, Signatures, Questionnaires, etc. The scope of our Diligent use consists mostly of quarterly meetings; however, it is utilized throughout the year for assorted purposes.
- Flexibility in managing permissions and access at the document level.
- Revision capabilities.
- Comprehensive one stop shop for our board.
- Lack of congruency between OneClick and Diligent Web.
- Printing in OneClick is still more robust than Web.
- In my opinion, Customer Service lacking. (Provided web articles don't match concerns and include features not yet launched.)
- Training for Admins seems focused on sales and newly developed web features that may not be applicable to the Admin's tasks.
- Rules for Admins have changed without proper communication.
- In my experience, there is severe latency with uploading and launching documents. The server page does not seem to reflect status issues in real-time.
- Visual result features for the questionnaire module are at additional costs. (Charts and Graphs)
- Committee Building
- Permissions
- Resource Center
- Voting and Questionnaires
- Not Applicable
With the use of Diligent for the past eight years, this question is not applicable to our organization.
Do you think Diligent Boards delivers good value for the price?
Yes
Are you happy with Diligent Boards's feature set?
Yes
Did Diligent Boards live up to sales and marketing promises?
Yes
Did implementation of Diligent Boards go as expected?
Yes
Would you buy Diligent Boards again?
Yes