Disco valuable to government work
November 03, 2021

Disco valuable to government work

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with DISCO Ediscovery

The County uses Disco [eDiscovery] for litigation discovery and public records requests for many different departments. From the time we started using Disco in 2015 the company has made many upgrades in direct response to suggestions and/or complaints made by their users. I consider this to be telling as to what kind of company they are. They listen to their clients and make changes in order to accommodate their needs. Disco has worked with my office so that we can use this product County-wide for public records requests. When we first started using Disco it was only for litigation and processing documents for discovery and depositions. Disco is great for this, but we knew it would be extremely helpful for us to be able to use it for the many PRRs we received across the County. With Disco's support, we now help departments Countywide to efficiently and quickly process public records requests and are able to do so without impacting our budget.
  • Excellent user interface
  • Good support team
  • Helpful tutorials
  • Listening to clients and making changes to accommodate needs
  • I'd still like to be able to extract single pages from Disco within a larger set of documents.
  • Sometimes billing groups can be a little difficult to work with as they can be unresponsive and slow to correct errors.
  • We would be lost without Disco for our litigation cases.
  • Creating exhibits for depositions and trial has been made easy and fast with Disco.
  • We've been able to assist our clients in ways that were surprising. Our clients trust us and rely on our services.
[My favorites include,] exhibit creation, redaction properties, and document control
Disco is really cost-efficient for smaller cases and our public records requests. When you have larger cases that go on for a long time the cost can get extreme. Fortunately, we've only had one case where that cost has become a deterrent.
Disco's speed and ease of use [are] very beneficial. The ingestion process can be a little slow sometimes, but once the documents are loaded (and the fact that I am able to do that myself) they are all OCRed and ready to be reviewed, redacted, Bates numbered, and produced. The tag system, folders, and search features allow you to easily find documents when you need them. If you produce documents and discover an error, you can now fix that error yourself. You have ultimate control over your documents.
I try not to use these services. I have no doubt they are extremely helpful; they are also extremely expensive.
Our office didn't have a document management service prior to Disco. I was tasked with finding one that would work for our unique office needs. Disco fit the bill.
I used Relativity a long time ago and wasn't a fan. It was at the time very similar to Disco but you didn't have as much control and the interface wasn't as user-friendly.

Do you think DISCO Ediscovery delivers good value for the price?

Yes

Are you happy with DISCO Ediscovery's feature set?

Yes

Did DISCO Ediscovery live up to sales and marketing promises?

Yes

Did implementation of DISCO Ediscovery go as expected?

Yes

Would you buy DISCO Ediscovery again?

Yes

Not everyone's needs are the same, but I think Disco [eDiscovery]can be used for a wide array of tasks. Companies big and small can afford to use their services.