Customer support and response has been a game changer : Druva
June 23, 2023
Customer support and response has been a game changer : Druva
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Cloud Backup
- Endpoint Backup
Overall Satisfaction with Druva Data Resiliency Cloud
Druva product is easy to use. the CSM team has been very helpful in driving usage. It provides a single pane for all our backups. Great product. We have been using it for our laptop and mobile device backup purposes. It is being used across the whole organization. It addresses one of our prolonged business issues of data loss due to theft or hard disk failure.We are now also considering them for our hybrid workloads backup
- Ease of use
- SIngle Pane view
- knowledge and help provided by the CSM and Tech support teams
- The user can recover the data independent of the admins
- Admins can control the type of privileges user can have
- PST files take a long time to restore. If interrupted the process starts from the beginning
- NO user specific access control when multiple regions are being backed up . For servers
- Last version 7.2 had errors that stopped our backups
- ONe of the best customer service I have experienced
- We are seeing a 85% bandwidtrh savings leading to no interruption backups and restore
- We save about $1000 on device failure and data loss every month
We are currently using Druva to backup M365, Devices ( EP ) and Salesforce. The deployment for M365 was smooth as we configured it through Azure AD. EP deployment took longer as we needed our end users to come to the office and the covid period stopped that. However, post that we had a CxO losing his laptop and it was handled efficiently by the Druva Team. The CSM who is our SPOC has been a breeze
Druva has an easier to use front end. the overall cost is also a factor. The support provided has been excellent. We had a detailed POC nefore selecting Druva. During the POC while Druva may have been sloghtly more expensive they provided the best package of features and support that we were looking for.
Do you think Druva Data Resiliency Cloud delivers good value for the price?
Yes
Are you happy with Druva Data Resiliency Cloud's feature set?
Yes
Did Druva Data Resiliency Cloud live up to sales and marketing promises?
Yes
Did implementation of Druva Data Resiliency Cloud go as expected?
Yes
Would you buy Druva Data Resiliency Cloud again?
Yes