Item: Emplifi Social Commerce Cloud
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

I use Emplifi Social Commerce Cloud for social media inbox and community management, reporting, publishing, and UGC image acquisition and organization. The Emplifi Social Commerce Cloud community management and reporting is great. It takes a lot off of my plate to manage everything in one place. The reporting is good but difficult to navigate in my opinion. I have to ask our account manager questions on our reporting dashboards frequently. However, I do wish I would have known some data only stores for 90 days prior to signing. I'm incredibly disappointed with Emplifi Social Commerce Cloud Pixlee integration and feel bait and switched with the program. None of the reporting populates and if it does it's incorrect in my experience. Additionally, I believe creators have a hard time signing on to the platform -- so we spend a long time getting them signed on and then the data we have for them is still wrong I've found.

Pros and Cons

Community inbox management
Dashboards/Reporting
AI positive and negative sentiments

The Pixlee Integration needs a lot of work in my opinion.
Influencer/Creator reporting
The app is not very user friendly in my opinion.
Options to get push notifications/texts if a post does not go live when expected (I'm not always checking my work email on the weekends)

Return on Investment

We are now able to convey our organic social reporting properly.
Instead of having many programs to work on social, everything is in one place.

Usability

I have to ask usage questions often and it's hard to look up answers without reaching out to our Emplifi Social Commerce Cloud team in my experience. The program is so robust it can be tricky to learn to navigate, in my opinion.

Alternatives Considered

Sprout Social, Later, GRIN, Aspire and Gorgias

I'm able to fine-tune reporting more thoroughly with Emplifi Social Commerce Cloud.

Key Insights

Do you think Emplifi Social Commerce Cloud delivers good value for the price?

Are you happy with Emplifi Social Commerce Cloud's feature set?

Yes

Did Emplifi Social Commerce Cloud live up to sales and marketing promises?

Did implementation of Emplifi Social Commerce Cloud go as expected?

Would you buy Emplifi Social Commerce Cloud again?

Other Software Used

Sprout Social, Later, Aspire

Likelihood to Recommend

The community and inbox management is great and the team is helpful in answering questions. Emplifi Social Commerce Cloud's reporting is robust and able to fine-tune for insights. I'd be wary with the Pixlee integration. I've had a bad experience getting the UGC creator program set up and reporting properly.

Great Community Inbox Options

Overall Satisfaction with Emplifi Social Commerce Cloud