Great product, but be ready to put in the work.
December 18, 2017

Great product, but be ready to put in the work.

Sarah Fisher | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Evergage Free,Evergage Pro

Overall Satisfaction with Salesforce Marketing Cloud Interaction Studio

Our marketing and product departments used Evergage and I managed it from the Marketing side. On the product side, it allowed them to track user engagement and serve up targeted messaging to users. On the marketing side, we used it for personalization of our website. They were just getting their Marketo integration ironed out, so we struggled with that in the beginning. Once you get Evergage rolling, it's awesome. But be prepared, you really need some dedicated resources to manage it- it requires building a lot of content and campaigns to be effective. But like any software, you have to put the work in and fully utilize it to see real results.
  • Great customer support. Our account manager was very hands on- I even went to their offices for a training day.
  • Many choices for customization- pop-ups, inline, on-exit,etc.
  • Reporting
  • Marketo integration was very clunky when we first launched Evergage.
  • UI isn't the most intuitive
  • The campaign builder was finicky and a little difficult to use.
  • Increased lead conversions from exit pop-ups
  • Increased engagement from retargeting email recipients upon website visit
Evergage is great for any organization that has the resources and commitment to building out personalization campaigns. Once the content is all rolling to website visitors, it's very effective for fueling leads and engaging customers (especially in-app, if you have a software product). But it's not just sign up and go. Be prepared to do the work.