Item: Exclaimer
Rating: 9
Author: Verified User

Overall Satisfaction with Exclaimer

Use Cases and Deployment Scope

Exclaimer is used by our IT department to create and completely manage all our business's signatures. Having a business with a large number of departments, all requiring different information and branding in their signatures, can quickly become confusing and difficult to manage. Exclaimer provides us with a brilliant "one stop shop" to handle this issue, and allows us to quickly create, edit, and manage complex signatures and provide a consistent level of professionalism within our emails throughout the entire business.

Pros and Cons

Pros

Quick and easy management of existing signatures
Fast deployment of signatures to a large scale of users/groups
Simple and effective user interface, making the creation/management process quick to learn
Competitive price point with a large number of features, making the product cost justifiable
Great customer service, should it be required, with one-to-one support promptly offered

Cons

When creating complex signatures, the design interface can quickly become confusing
Integration of systems such as Active Directory requires quite a lot of set up, but works perfectly once completed

Return on Investment

Regulated, professional signatures
Allows new users to quickly get up and running, with no need to configure their own signatures
Brilliant for quickly applying limited-time promotional or branding material to signatures to distribute around business contacts

Flexibility

The ability to apply time-specific rules is fantastic. Being a relatively large business, we constantly have events and conferences that our employees are/will be attending. Exclaimer allows us to ensure that this time-sensitive content is only applying where we need it to, and is automatically removed when the dates in question have passed. Before Exclaimer, I had never seen this feature available, and it really set the standard for these kind of services well above what I had previously expected.

Security and Reliability

The fact that we have had zero security issues with Exclaimer across the years that it has been implemented says it all really. The security aspect is great, with user access being extremely limited where required, and only the correct, provided information being distributed where we have deemed it necessary.

Key Insights

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

Yes

Would you buy Exclaimer again?

Yes

Other Software Used

Condeco by Eptura, Lansweeper, Microsoft Teams, Microsoft 365, Microsoft Intune

Likelihood to Recommend

As an IT service team, we are often asked to create/update signatures for specific users/departments on the fly. Exclaimer makes it extremely easy to do so, and within the hour we can have a new or updated signature applying for an extremely large number of users. The ability to do this allows us to maintain a high level of professionalism and always meet our SLA targets as a service team. Alongside this, the built-in signature tester allows us to quickly identify issues with our applied signatures/users pinpoint the root cause of the issue in an extremely timely manner.

I feel that the only downside to the service is that the cost may not be justifiable to a business that, for example, only has a couple of signatures that are needed to be deployed, however for our scale and use case, it is perfect.

Comments

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Exclaimer - A cut above!

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