Overall Satisfaction with Expensify
We used Expensify to track, organize and approve our expenses related to clients and employees, and to create expense reports for clients.
- The approval flows
- The report exports
- Streamlining function between addons/modules.
- Receipt capture/uploading is sometimes buggy.
- Account management can be buggy, non-descript error messages are commonplace when trying to make changes or update information.
- Support is a Teams-like chat interface that is bot-monitored. Takes time to get in touch with live help.
- In my opinion, Support is deceptive and non-transparent regarding options related to billing.
- Following the setup, it didn't meet all of our needs, so we were forced to look for a new solution
- Support was onerous to navigate when you needed a live agent
- I felt their business practices were deceptive and irresponsible
Expensify did not meet our needs overall, the receipt scanning/uploading function was buggy and that was a core component of what we need for our travelling team. We tried Sage's AutoEntry since and that worked very well, but Sage didn't have the level of inventory management, timesheet capability, and client/project expense allocation and reporting features that we wanted in an all-in-one solution. We've since moved to QuickBooks Online just a few weeks ago, though we've had a good experience so far.
Do you think Expensify delivers good value for the price?
Not sure
Are you happy with Expensify's feature set?
No
Did Expensify live up to sales and marketing promises?
No
Did implementation of Expensify go as expected?
No
Would you buy Expensify again?
No