The fastest way to roll out communications directly to your customers
November 06, 2019
The fastest way to roll out communications directly to your customers
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with EZ Texting
EZ Texting is used for both marketing and customer service purposes within my company. We work primarily with college students who are not eager to pick up the phone or read emails. EZ Texting gets our message directly in front of consumers in a way that they can't ignore. It's much more efficient than the alternative of individually texting customers and prospects.
- Ability to mass upload contacts and create different contact groups
- Ability to mass communicate and pre-schedule text messages
- Individually follow up with any responses we receive
- Our software platform updates communications lists in real time. For example, if I schedule a recurring email to go out to customers with a delinquent balance, the list updates automatically as balances change. It would be nice if EZ Texting integrated with other platforms to offer the same functionality.
- Group names are limited to just a few characters. It would be nice if this was expanded to allow for more specificity.
- I'd prefer to receive notifications when responses come in. If a response arrives two or three days after the initial text, I'm probably not going to check to see that it's come in.
- Drives sales by allowing us to more effectively communicate deadlines, specials, etc.
- Keeps more customers by helping us to communicate vital information
- Saves time compared to individual follow-ups
We use a lot of communications platforms, some of which I like more on the whole than I do EZ Texting. Those platforms are primarily used for email messaging, however. When it comes to text messaging, I have not yet found a platform that outperforms EZ Texting. It's cost-effective and easy.