Great Product to handle your support platform
April 03, 2023
Great Product to handle your support platform
Score 10 out of 10
Vetted Review
Verified User
Software Version
Forest
Overall Satisfaction with Freshdesk
It's a great ticketing platform with tons of bells and whistles. I love the fact that I can do lot of automation without writing a code. It also has full support for their API and we have integrated Freshdesk API well into our application. Adding clients, users has been really easy.
- Automation
- Ticket Routing
- API
- Technical Support
- Dedicated Support
- Customer Satisfaction
- Quick Onboarding
We have not used AI powered automation yet but Freshdesk has helped us with their regular automation
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes