Freshdesk better alone than integrated
January 07, 2022
Freshdesk better alone than integrated
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshdesk Contact Center (Formerly Freshcaller)
In Omnia Salud we have clients all around America, so we needed a platform that could help us call other countries from Argentina. As we used Freshsales, we started using Freshcaller with 3 virtual numbers purchased from the platform. The problem we had was that it wasn't fully integrated with Freshsales or Freshdesk, and this made the daily operations a little bit tedious.
- Buy virtual numbers.
- Record Calls.
- Don't rely on an outstanding internet connection.
- Integration with their own CRM (Freshsales).
- Integration with their own Support Platform (Freshdesk).
- Reviewing the cost of an outgoing call.
- Record Calls.
- Making calls from virtual numbers.
- Have multiple virtual numbers from multiple countries.
- Making mask calls to Leads in other countries.
- Very expensive virtual numbers in some countries (colombia for example).
Freshdesk Contact Center, when I used it (between 2018 and 2020), had very little interaction with the other platforms in the Freshworks Suite of products. I was very disappointed about this because when you are doing sales calls, it's very important that the call is saved in the CRM. We now use Hubspot, which does not have the chance to buy virtual phones, but the experience within the CRM is much better.
Do you think Freshdesk Contact Center delivers good value for the price?
No
Are you happy with Freshdesk Contact Center's feature set?
Yes
Did Freshdesk Contact Center live up to sales and marketing promises?
Yes
Did implementation of Freshdesk Contact Center go as expected?
Yes
Would you buy Freshdesk Contact Center again?
No